Developing Workplace Resilience

Louder for the people at the back 🎤 Many organisations today seem to have shifted from being institutions that develop great talent to those that primarily seek ready-made talent. This trend overlooks the immense value of individuals who, despite lacking experience, possess a great attitude, commitment, and a team-oriented mindset. These qualities often outweigh the drawbacks of hiring experienced individuals with a fixed and toxic mindset. The best organisations attract talent with their best years ahead of them, focusing on potential rather than past achievements. Let’s be clear this is more about mindset and willingness to learn and unlearn as apposed to age. To realise the incredible potential return, organisations must commit to creating an environment where continuous development is possible. This requires a multi-faceted approach: 1. Robust Training Programmes: Employers should invest in comprehensive training programmes that equip employees with the necessary skills for their roles. This includes on-the-job training, mentorship programmes, online courses, and workshops. 2. Redefining Hiring Criteria: Organisations should revise their hiring criteria to focus more on candidates’ potential and willingness to learn rather than solely on prior experience or formal qualifications. Behavioural interviews, aptitude tests, and probationary periods can help assess a candidate's ability to learn and adapt. 3. Partnerships with Educational Institutions: Companies can collaborate with educational institutions to design curricula that align with industry needs. Apprenticeship programmes, internships, and cooperative education can bridge the gap between academic learning and practical job skills. 4. Lifelong Learning Culture: Encouraging a culture of lifelong learning within organisations is crucial. Employers should provide ongoing education opportunities and support for professional development. This includes continuous skills assessment and access to resources for upskilling and reskilling. 5. Inclusive Recruitment Practices: Employers should implement inclusive recruitment practices that remove biases and barriers. Blind recruitment, diversity quotas, and targeted outreach programmes can help ensure that diverse candidates are given a fair chance. By implementing these measures, organisations can develop a workforce that is adaptable, innovative, and resilient, ensuring sustainable success and growth.

Should you try Google’s famous “20% time” experiment to encourage innovation? We tried this at Duolingo years ago. It didn’t work. It wasn’t enough time for people to start meaningful projects, and very few people took advantage of it because the framework was pretty vague. I knew there had to be other ways to drive innovation at the company. So, here are 3 other initiatives we’ve tried, what we’ve learned from each, and what we're going to try next. 💡 Innovation Awards: Annual recognition for those who move the needle with boundary-pushing projects. The upside: These awards make our commitment to innovation clear, and offer a well-deserved incentive to those who have done remarkable work. The downside: It’s given to individuals, but we want to incentivize team work. What’s more, it’s not necessarily a framework for coming up with the next big thing. 💻 Hackathon: This is a good framework, and lots of companies do it. Everyone (not just engineers) can take two days to collaborate on and present anything that excites them, as long as it advances our mission or addresses a key business need. The upside: Some of our biggest features grew out of hackathon projects, from the Duolingo English Test (born at our first hackathon in 2013) to our avatar builder. The downside: Other than the time/resource constraint, projects rarely align with our current priorities. The ones that take off hit the elusive combo of right time + a problem that no other team could tackle. 💥 Special Projects: Knowing that ideal equation, we started a new program for fostering innovation, playfully dubbed DARPA (Duolingo Advanced Research Project Agency). The idea: anyone can pitch an idea at any time. If they get consensus on it and if it’s not in the purview of another team, a cross-functional group is formed to bring the project to fruition. The most creative work tends to happen when a problem is not in the clear purview of a particular team; this program creates a path for bringing these kinds of interdisciplinary ideas to life. Our Duo and Lily mascot suits (featured often on our social accounts) came from this, as did our Duo plushie and the merch store. (And if this photo doesn't show why we needed to innovate for new suits, I don't know what will!) The biggest challenge: figuring out how to transition ownership of a successful project after the strike team’s work is done. 👀 What’s next? We’re working on a program that proactively identifies big picture, unassigned problems that we haven’t figured out yet and then incentivizes people to create proposals for solving them. How that will work is still to be determined, but we know there is a lot of fertile ground for it to take root. How does your company create an environment of creativity that encourages true innovation? I'm interested to hear what's worked for you, so please feel free to share in the comments! #duolingo #innovation #hackathon #creativity #bigideas

The gap I am focused on most these days when it comes to AI at work, is the gap between employees and employers. We know that 75% of knowledge workers are using GAI on the job, saying it’s not just helping them save time to focus on more important work but also to bring more human skills to their work, like creativity. But we also know that only 39% of those workers have been trained on AI at work, as companies struggle still to come up with a point of view on AI as well as a strategy for workforce development in the age of AI. If your company is struggling on that part, one thing you can do is look to those who are leading the way. IBM and Siemens are great examples of companies who are two steps ahead of most, moving beyond the incremental early days of AI towards the real, transformative benefits. I was inspired by my conversation a few weeks ago with Nickle LaMoreaux and Brenda Discher who are not only innovating with AI at scale, but keeping people at the center of it all. Across those conversations and many others I’m having, a few key foundational steps are emerging: 1️⃣ Have a pro-human AI point of view and strategy in place. AI has the potential to build a world of work where people can bring their full skills and abilities to bear — but we need to believe in the power of our people more than the power of our tech to realize it. 2️⃣ See jobs as tasks, not titles. Once you boil down a job down into a set of tasks, it’s much easier to see where AI is coming in to change or disrupt some of those tasks and where there are uniquely human skills people will spend much more time on then before. In a world where 68% of skills are set to change by 2030, understanding where this change will hit is crucial to helping your teams stay resilient. 3️⃣ Build learning into the day to day of your company’s culture. As skills for jobs change rapidly – learning is no longer a one-off moment at the start of a career. The ability to learn, unlearn, and relearn is what sets teams apart to stay agile and resilient. 

While not widely embraced, there's a growing call in the security field from organizations like Kyndryl to shift focus from #cybersecurity to #cyberresilience, with the proposed evolution of the CISO role into a "Cyber Resilience Officer." The rationale stems from the escalating digital landscape, IoT expansion, hybrid cloud usage, generative AI, and heightened interconnectivity leaving organizations more susceptible to cyber threats. #Cyberresiliency transcends traditional cybersecurity by assuming advanced adversaries can surpass conventional defenses. It encompasses non-kinetic threats such as supply chain disruptions, exemplified by incidents like CrowdStrike which highlighted the necessity for seamless collaboration across security, development, procurement, networking, and IT operations. To embark on the #cyberresilience journey: - **Shift Left**: Embed resiliency principles in secure software development and third-party risk management. - **Shift Right**: Ensure recovery capabilities support essential business functions. - **Strengthen the Middle**: Establish a robust operating environment with fundamental practices like asset management and automated vulnerability & patch management. - **Integrate Functions**: Unify security, business continuity, and disaster recovery under a single leader, ideally the CISO, leveraging their risk management and crisis response expertise. Join the conversation on redefining cyber resilience - let's drive a holistic approach to safeguard digitally-enabled services. #cybersecurity #businesscontinuity #disasterrecovery #CyberResilienceOfficer #kyndryl

Stealth layoffs aren't just another corporate trend. They're the new normal. The trend I have started to notice: → Workday: 1,750 cuts for AI push → Dell: 25,000 cuts over two years → Autodesk: 9% cut amid "sales changes" → HPE: 5% cuts through "expected attrition" → Meta: Fired top performers despite claims → Google: Switched to quiet monthly reductions Despite record profits, headcount growth across these companies remains stagnant or shrinking. Traditional mass layoffs are being replaced by a more calculated approach. The new playbook is nearly invisible: → Performance reviews target even top performers → Gradual reduction through attrition and hiring freezes → RTO mandates designed to drive voluntary departures → Restructuring justified as "investing in AI" (Workday) Multiple strategies now run in parallel: → Expanding "span of control" (more direct reports) → Increasing technical-to-non-technical staff ratios → Strategic office closures and "space consolidation" → Cuts spread across quarters, not single events The impact goes far beyond headcount. When organizations flatten, everything changes: → Same output is expected from fewer employees → Institutional memory erodes with each departure → Decision-making concentrates among fewer people → Career paths narrow as management layers disappear For employees, navigating this change requires strategy. Here's how to build resilience: → Upskill aggressively: Focus on high-growth areas → Build cross-functional visibility: Network widely → Understand the metrics: Know your company targets → Maintain financial readiness: Build emergency funds → Manage your mindset: Don't let fear drive decisions The goal isn't surviving the next cut. It's positioning yourself to thrive regardless of organizational shifts. What we're witnessing isn't another corporate cost-cutting strategy; it's the fundamental rewiring of the employer-employee relationship. Those who recognize this shift will not just survive; they'll define success on your own terms

Despite scoring well enough during two rigorous years of pilot training to grab one of only THREE traning slots to fly the F-16, my self-doubt was relentless. And it only got worse during my first deployment. As one of the only females in my squadron, I constantly questioned if I deserved to be there. But here's the surprising truth I discovered: 💡 Self-doubt can be a powerful tool when you learn to work with it, not against it. It pushed me to prepare more thoroughly, double-check my work, and strive for excellence in every task. My "weakness" became my strength, driving me to outperform even my own expectations. I didn't eliminate self-doubt. I harnessed it. It became my internal motivator, challenging me to grow, learn, and push beyond my comfort zone. This shift in perspective was a game-changer in my career. Don't try to silence your self-doubt. It can be the very thing that propels you forward, keeping you sharp and committed to growth. Have you ever used self-doubt to fuel your success? Let me know in the comments! ------------------------ Hi, I'm Michelle. I'm a former fighter pilot turned speaker, author, and coach. If you found this helpful, consider reposting ♻️ and follow me for more content like this.

Conflict is inevitable. How we manage it is both an art and a science. In my work with executives, I often discuss Thomas Kilmann's five types of conflict managers: (1) The Competitor – Focuses on winning, sometimes forgetting there’s another human on the other side. (2) The Avoider – Pretends conflict doesn’t exist, hoping it disappears (spoiler: it doesn’t). (3) The Compromiser – Splits the difference, often leaving both sides feeling like nobody really wins. (4) The Accommodator – Prioritizes relationships over their own needs, sometimes at their own expense. (5) The Collaborator – Works hard to find a win-win, but it takes effort. The style we use during conflict depends on how we manage the tension between empathy and assertiveness. (a) Assertiveness: The ability to express your needs, boundaries, and interests clearly and confidently. It’s standing your ground—without steamrolling others. Competitors do this naturally, sometimes too much. Avoiders and accommodators? Not so much. (b) Empathy: The ability to recognize and consider the other person’s perspective, emotions, and needs. It’s stepping into their shoes before taking a step forward. Accommodators thrive here, sometimes at their own expense. Competitors? They might need a reminder that the other side has feelings too. Balancing both is the key to successful negotiation. Here’s how: - Know your default mode. Are you more likely to fight, flee, or fold? Self-awareness is step one. - Swap 'but' for 'and' – “I hear your concerns, and I’d like to explore a solution that works for both of us.” This keeps both voices in the conversation. - Be clear, not combative. Assertiveness isn’t aggression; it’s clarity. Replace “You’re wrong” with “I see it differently—here’s why.” - Make space for emotions. Negotiations aren’t just about logic. Acknowledge emotions (yours and theirs) so they don’t hijack the conversation. - Negotiate the process, not just the outcome. If you’re dealing with a competitor, set ground rules upfront. If it’s an avoider, create a low-stakes way to engage. Great negotiators don’t just stick to their natural style—they adapt. Which conflict style do you tend to default to? And how do you balance empathy with assertiveness? #ConflictResolution #Negotiation #Leadership #Empathy #Assertiveness #Leadership #DecisionMaking

🇵🇰 Shahnaz Laghari made history as Pakistan’s first woman pilot to fly an aircraft while wearing a hijab, symbolizing that faith, determination, and ambition can rise together. Her accomplishment broke long-standing stereotypes in aviation and earned her recognition among the most inspiring women in the world, highlighting the importance of female representation in STEM and aviation fields. In addition to her trailblazing aviation career, Shahnaz Laghari has devoted her life to social service and women’s empowerment. She established training centers that equip women with education, practical skills, and confidence to become self-reliant—motivating countless young women to chase their dreams without compromising their beliefs. Her journey stands as a powerful example of equality, empowerment, and visionary leadership. Today, Shahnaz Laghari continues to inspire as a global symbol of courage, progress, and change.

Working with people you find difficult is no joke. It can impact your well-being, your performance, and definitely your ability to enjoy your job. For Harvard Business Review, I shared 7 strategies to help you work more effectively with challenging coworkers, whether you're dealing with an insecure boss, a passive-aggressive peer, or someone whose behavior simply gets under your skin (we all know people like that!). Here’s a quick overview: 1️⃣ Remember your perspective is just one of many. We all see situations through our own lens. Try asking yourself: Could I be wrong? 2️⃣ Be aware of your biases. From confirmation bias to affinity bias, our brains take shortcuts that often distort how we perceive others, especially those who are different from us. 3️⃣ Don’t make it “me against them.” Reframe the conflict as a shared problem to solve, not a personal battle to win. 4️⃣ Know your goal. What are you actually trying to achieve - peace, productivity, recognition? Let that intention guide how you show up. 5️⃣ Be careful with venting and gossip. Some venting can be helpful, if done the right way. But negatively intended gossip can harden your view, damage your credibility, and reinforce negativity. 6️⃣ Experiment to find what works. Try small behavior shifts and observe the impact. If one approach doesn’t work, try another. Think of it as an experiment, not a fix. 7️⃣ Stay curious. Certainty keeps us stuck. Curiosity opens the door to empathy, creativity, and sometimes even resolution. These aren’t quick fixes - nothing worthwhile is - but they can help you feel more grounded and less reactive, even when someone else’s behavior doesn’t change. Link to the full article is in the comments 👇 Image alt text: How to Navigate Conflict with a Coworker

Too often, cybersecurity is seen as something to fix after a breach happens. But this reactive mindset is no longer sustainable. In a digital economy where every process depends on connectivity, cyber risk becomes business risk. This means we need to stop treating cybersecurity as a purely technical task and start recognizing its strategic nature. A cyber-resilient organization does not just deploy protections—it understands how risk impacts operations, finances, and reputation. It aligns cybersecurity with business priorities and embeds it in governance structures. What I find essential is the integration of security thinking into organizational design. When boards include cybersecurity expertise, when teams collaborate across departments, and when leaders understand the economic drivers of cyber threats, resilience becomes part of how the company functions every day, not just during a crisis. Cyber resilience is not about being perfectly secure. It is about being ready, adaptable, and aligned. That shift must begin at the top. #CyberResilience #Leadership #CyberRisk #BusinessContinuity #CyberGovernance